Terms and Conditions
Version: 1.0
1 Introduction
NTT GDC Pvt Ltd ("NTT", "us", "we" and "our") understand the importance of ensuring that we collect, use, store, share and dispose of (collectively "Use") information about you ("Personal Data") in a fair, open, secure and lawful way.
Our Privacy Statement describes what Personal Data we Use about you, how we Use it, and your choices and rights in relation to your Personal Data.
Our Privacy Statement applies to our Use of your Personal Data in our delivery of Support and Managed Services ("Services").
If you have any questions about how we Use your Personal Data or would like to lodge a complaint, please contact us at privacyoffice@global.ntt
2 Information we collect about you
Personal Data is any information that identifies you or relates to you. We collect Personal Data about you from different sources when you use our Services.
The type of Personal Data that we collect about you varies based on our interactions with you.
* Personal Data that we collect directly from you.
We collect Personal Data directly from you in the following circumstances:
o When we communicate with you (via email, chat, voice calls and/or self-service portal);
o When you interact with us (we may collect your name, contact details such as phone numbers and email address, the company your work for, user credentials, device details, and location);
o When we collect technical information in relation to delivering the Services.
* We collect any Personal Data automatically
We, and our Service Providers, automatically collect the following information about you when you interact with us through chat and the self-service portal: your domain name; your browser type and operating system; your IP address and the length of time you of your interaction with us. We may also collect your approximate location through collection of your IP address. Typically, we do not combine this information with other information that we have collected about you, including other Personal Data.
* Personal Data we collect from other sources
We also collect Personal Data from other sources, as follows:
o Our NTT subsidiaries and affiliates: We may collect information about you from our subsidiaries and affiliated entities whom you engaged to provide Services to you.
o Our Service Providers: We may collect information about you from our Service Providers where we have sub-contracted out parts of our Services, or where we engage third party applications, services or products.
o Our business partners: we collect information about you from our business partners with whom we offer joint services to you.
* Special Categories of Personal Data we collect about you
We do not collect Special Categories of Personal Data about you, e.g. information relating to your health, biometric or genetic information, religion, political beliefs, union membership, race or sexual orientation and ask that you do not send or provide this information to us.
You can choose not to provide Personal Data to us, in certain circumstances. However, if your Personal Data is necessary to provide you with Service as required by the service contract or to perform administrative functions related to the contract, we may be unable to provide this Service without your Personal Data.
3 Our lawful basis for Using information about you
When we Use your Personal Data in connection with the purposes set out in this Privacy Statement, we may rely on one or more of the following legal bases, depending on the purpose for which your Personal Data was collected and our relationship with you:
* Performance of Contract with you or your employer: to provide Services as specified in our support contract with you or your employer.
* Our legitimate business interests: to protect our legitimate business interests or those of a third party with whom we share your Personal Data. Whenever we rely on this lawful basis to Use your Personal Data, we assess our business interests to ensure that they do not override your rights. Additionally, you may have the right to object to our Use of your Personal Data in certain circumstances. See "Your Personal Data Rights" section of this Privacy Statement.
* Compliance with a mandatory legal obligation: to ensure that we comply with applicable laws and regulations that govern and regulate how we do business.
4 We may Use your Personal Data for:
* Ticket Resolution: To communicate and co-ordinate with you in a timely manner to assist in resolution of support requests logged with us.
* Business Process Improvements: To improve the way we deliver Services to you.
* Reporting on Contract Performance: To report on contracted services and resolution activities.
5 How we share information about you
We may share your Personal Data with the following parties for the purposes set out in this Privacy Statement (as applicable):
* Our NTT Subsidiaries and Affiliates: We may share information about you with our subsidiaries and affiliated entities whom you engaged to provide Services to you.
* Our Service Providers: We may share information about you with our Service Providers where we have sub-contracted out parts of our Services; or where we engage third party applications, services or products.
* Our business partners: we collect information about you from our business partners with whom we jointly offer Services, with respect to providing additional technical assistance in resolving the issue logged.
We also may share Personal Data in the following circumstances:
* when you consent to the sharing of your Personal Data.
* In connection with the agreed terms of contract for the Service provided, as signed by you or your employer.
* in connection with, any joint venture, merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company and to our advisors and the advisors of the other company in such transactions.
* to protect the rights, property or safety of NTT Ltd and its direct and indirect subsidiaries and affiliates, its business partners, you, or others, or as otherwise required by applicable law.
* for other legal reasons.
Any service providers or other parties with whom we share Personal Data are contractually required to implement appropriate physical, administrative and technical safeguards to protect Personal Data and are not permitted to use Personal Data for any purpose other than the purpose for which they are provided with or given access to Personal Data by us.
6. How we protect information about you
We are committed to protecting your Personal Data from accidental or unlawful destruction, loss, alteration, unauthorized access or disclosure by using a combination of physical, administrative and technical safeguards and contractually requiring our Service Providers require our Service Providers to whom we disclose your Personal Data to do the same.
Please note that we cannot guarantee 100% security of your Personal Data, and, we recommend that you take reasonable steps to protect your Personal Data
7. How long we keep information about you
We keep information about you for as long as is necessary to fulfil the purpose for which it was collected, unless we are required to keep it for longer to comply with our legal obligations, resolve disputes, protect our assets, or enforce our rights. The criteria we use to determine how long we keep Personal Data includes:
* we are under a legal, contractual or other obligation to keep your Personal Data, or as part of an investigation for litigation purposes.
* your Personal Data is needed to maintain accurate business and financial records.
* there are automated means to enable you to access and delete your Personal Data at any time.
* the information about you is sensitive Personal Data, in which event we will generally retain this for a shorter period of time.
* you have consented to us keeping your Personal Data for a longer time period and we keep your Personal Data in line with your consent.
In some instances, we may anonymize your information in accordance with our policies and may keep those anonymized records for longer periods.
8. Cross-border transfers
As a global company operating in over 70 countries worldwide, we may transfer your Personal Data to countries where we do business or to international organizations in connection with the purposes identified above and in accordance with this Privacy Statement.
When we transfer your Personal Data outside of the country from where it was originally collected to a third country or international organization we ensure that appropriate safeguards are in place, in line with applicable law, to ensure that your Personal Data is protected. You may obtain a copy of these safeguards by contacting us in accordance with the "How to contact us" section below.
9. Your Personal Data rights
You have rights under various data protection laws in various countries in relation to your Personal Data to access and control your Personal Data, but we offer them irrespective of your location. You can do in the following ways:
We are committed to upholding the following rights:
* Right to be informed: you have a right to know what Personal Data we have about you, what we do with it, where we get it from, who we share it with, how long we keep it and why we need it.
* Right of access: you have the right to access your Personal Data and obtain a copy of your Personal Data from us.
* Right to rectification: you have the right to update inaccurate and/or incomplete Personal Data about you.
* Right to be forgotten: you have the right to have your Personal Data erased, deleted or destroyed.
* Right to data portability: you have the right to move, copy or transfer your Personal Data in a safe and secure way and reuse it for your own purposes.
* Right to withdraw consent: you have the right to withdraw consent at any time regarding the Use of your Personal Data or in relation to direct marketing activities.
* Right to restrict Use: you have the right to limit the way we Use your Personal Data.
* Right to object: you have the right to stop or prevent us from Using your Personal Data. In particular, you can object to our Use of your Personal Data for direct marketing or the sale of your Personal Data.
* Right to challenge automated decisions: you have the right to query and review decisions made about you using purely automated means (i.e. without human involvement or intervention).
* Right to complain:you have the right to make a complaint or raise a concern about how we Use your Personal Data. Complaints may be made directly to us or a relevant Data Protection Authority.
Where you contact us we may request specific information from you to verify your identify to enable us to search for and provide you with access to or a copy of your Personal Data, as permitted under applicable law. Where permitted under applicable law, we may charge you a reasonable fee to access your Personal Data; however, we will advise you of any fee in advance.
Individuals may hold additional rights in certain countries, which must be recognized and upheld.
In some situations, we may not be required to enforce these rights, where permitted under applicable law. We may also have a legitimate business interest to decline a request to action your rights.
You may contact us with requests, complaints or questions regarding these rights as set forth in the "How to contact us" section, below.
10. Third Party Applications
You may interact with us through third party applications, owned and operated by your employer or other third parties such as WhatAapp, Slack, Microsoft Teams, and others.
We are not responsible for and make no representations or warranties in relation to the security, privacy practices and content of these third party applications. Please ensure that you read the applicable privacy and cookie policies before sharing Personal Data on these applications. Your use of such applications is at your own risk.
11. Updates to our Privacy Statement
We may update our Privacy Statement at any time. If we do, we will update the "Version" and "Last update" information at the top of our Privacy Statement.
We encourage you to regularly review our Privacy Statement to stay informed about how we Use your Personal Data and privacy practices.
12. How to contact us
If you have any questions about how we Use your Personal Data, have a privacy concern, or wish to make a request or complaint relating to your Personal Data, please contact us at privacyoffice@global.ntt